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Service Leadership through Design Thinking


  • 日期2019年6月26日
  • 时间2:00pm - 3:00pm
  • 地点Tsing Yi THEi Campus, LT4




“Service Leadership through Design Thinking”

Dr. Yanto Chandra

Associate Professor

The Hong Kong Polytechnic University



Date          :     June 26, 2019 (Wednesday)

Time         :     2:00pm - 3:00pm

Venue       :     Tsing Yi THEi Campus, LT4

Language :     English




Hong Kong, as in many developed economies around the world, has a high proportion of service industries in its economy. The main theme of this talk is to help young people recognize that “everyone is a service leader”. This requires future leaders who are able to inspire and design high value-adding services (using technical skills or a personal software system) and have the right attitude and mindset to lead in a fast changing and often uncertain environment (using soft skills or a personal operating system). The class will further iterate the key techniques in design thinking using quick examples and a video, as well as engaging participants in groups to take a 30-minute journey where they will ‘empathize, define, ideate, and prototype” solutions to a service problem. This hands-on approach will help participants learn through action while honing their leadership skills through organizing, communicating and working as a team under time and resource constraints.




Yanto Chandra (蔡振荣) is Associate Professor in the Department of Applied Social Sciences at The Hong Kong Polytechnic University (PolyU). His research and teaching interests include social entrepreneurship/innovation, sustainability, and the interface of social innovation and public administration/policy. He has published over 20 journal articles including World Development, International Public Management Journal, VOLUNTAS, Journal of Business Venturing, and Journal of International Business Studies, among others. He is an associate editor and editorial board member of reputable journals in social entrepreneurship and business ethics. Previously he was an Associate Professor at the City University of Hong Kong’s Department of Public Policy in the and prior to this he was Assistant Professors at the University of Leeds and the University of Amsterdam business schools. Prior to academia, he spent several years in the corporate world in Hong Kong, Singapore and Jakarta


For enquiries, please contact Ms Gypsy Lam,


Service Leadership through Design Thinking